Get to Know GLCCA Board Member Chris Becker
If you were asked to come up with a phrase that describes Chris Becker, one of GLCCA’s newest board members, it would be “ready to take on anything.” As the COO of CU Recovery and The Loan Service Center, Inc. (TLSC) since 2016, he sees an immense value in being part of the GLCCA as both a member and in a leadership role.
CU Recovery and TLSC offer over 50 years of combined experience providing collection services, primarily to credit unions, across the country. CU Recovery is a third-party debt collection agency, while TLSC is a first-party services provider. The collective focus of the organization is to deliver successful and compliant services with a consumer and client focus.
In his role as COO, Chris is responsible for overseeing a team of dedicated collection professionals. His focus is on not only protecting his employees, but also the client and the consumer. In the end, his goal is to create a successful account resolution.
Chris views himself as an up-and-coming leader in the collection industry and believes he has an obligation to help drive the industry forward. “As a next generation leader at long-standing and growing organizations in the collections industry, I have a duty to the industry, our clients, the consumers we serve, and our employees to be active in the organizations that support industry advancement for the benefit of creditors, consumers, and industry participants,” he notes.
Both CU Recovery and TLSC have long-standing relationships and involvement within ACA as well as their respective state and regional units. These associations have been very valuable to the organization because they provide support to industry professionals, particularly in the areas of bonding, insurance, licensing, national compliance support, and educational opportunities.
Like the resources provided by ACA, Chris believes GLCCA also provides a host of critical tools for collection professionals. “GLCCA’s focus on legislative advocacy, education, and leadership development demonstrates the organization’s commitment to moving the industry forward, not only by seeking a clear, consistent, and fair regulatory environment, but also by providing members with the resources they need to develop and grow as industry participants. A true ‘rising tide lifts all boats’ mentality,” he reflects.
For Chris, the three most valuable resources provided by GLCCA include the collective experience for the membership, the regional focus, and the connections. He notes that the collective experience for members includes “unparalleled resources and a strong willingness to work together to move such a critical industry forward.” With regard to the regional focus, Chris indicates that “the specialization of what is going on in our ‘backyard’ helps to filter what can be an overwhelming amount of information at times. Additionally, by taking local and regional action, it can help to guide the national discussion.” And he suggests that GLCCA connects “the people and institutions that matter in this industry.”
While he is still awaiting his official GLCCA “duties”, Chris hopes to expand GLCCA as a “platform to provide critical insight to lawmakers surrounding ARM and consumer finance legislation.” He hopes to use his position to “advocate for legal reforms related to predatory litigation in the ARM and consumer finance industries; and advance financial literacy initiatives for consumers and businesses.”
When Chris isn’t wearing his GLCCA or COO hats, his life is consumed with family. “My wife and I are fortunate to have two healthy young boys, ages three months and three years. I am pretty sure I used to have hobbies/interests, but right now, my family has been the main focus outside of work and GLCCA board activities.”
We hope you’ll join us in welcoming Chris to the GLCCA board. We look forward to his leadership, insight, and passion for helping fellow collection professionals be their very best. “I am really looking forward to meeting new folks and working together to help the GLCCA membership and move this industry forward,” he concludes.