Get to know GLCCA board member Rebecca Roberts-Stewart, chief operating officer at L.J. Ross Associates, Inc.
How did you get started in this industry?
During my college years, I actively pursued a full-time job to sustain myself while working toward completing my degree in criminal justice. Following graduation, my passion for the debt collection industry was so profound that I chose to remain in this field, forging a lasting commitment to it.
Do you have a career highlight that you are most proud of?
One of the career highlights that I am proud of is my appointment to the Collection Practices Board in Michigan. In this significant role, I contributed to the oversight of all collection agencies and licensure within the state, ensuring compliance with regulations. The board plays a crucial role in maintaining industry standards and, when necessary, it has the authority to impose fines to uphold ethical practices. This experience has not only been a personal achievement but also a valuable opportunity to make a positive impact on the regulatory landscape of the debt collection industry.
Why did you want to get involved in GLCCA?
Motivated by my passion for the collection industry, I sought involvement with Great Lakes Credit and Collection Association. Prior to joining GLCCA, I had been actively engaged with the Michigan Association of Collection Agencies for over a decade. This extended period of involvement in a regional association reflects my commitment to staying informed, connected, and contributing to the growth and ethical practices of the collection industry. Joining GLCCA was a natural progression, allowing me to extend my network and contribute to the broader credit and collection community.
What is something that you think ACA members don’t know (but should!) about GLCCA?
GLCCA is an association comprising collection agencies operating in four states. Despite being competitors in the industry, there exists a unique camaraderie among members—we are not just colleagues, but friends. The association fosters an environment where members willingly share ideas and insights with the common goal of mutual betterment. This collaborative spirit reflects a shared commitment to elevating industry standards, fostering professional relationships, and collectively advancing the interests of its members.