GLCCA Update – June 13, 2017

2017 Annual Meeting
2016-2017 was a great beginning for our new combined Association. Thanks to the strong leadership of our past president, David Cherner, and our new Executive Director, Mike McManus, we have built a solid foundation for GLCCA to advocate on our behalf, educate us and entertain us. The year ended at our first annual event, where we were able to get a glimpse of the value of our Association.

Our meeting was held in Delavan, WI and I am pleased to say we were almost busting out of the hotel! The event’s success was possible due to this strong turnout of members and vendors and a fantastic set of speakers. Sessions included presentations from the CFPB, regulators from all three states, and lawyer panels discussing recent cases and how to protect our businesses. Additional sessions were held on using positive words to improve communication, identifying effective personality traits in our hiring programs and using artificial intelligence in quality assurance and call analytics. We spiced up our nighttime events to encourage more opportunities to mingle and meet new members and just to have a bit of fun. Feedback from attendees was very positive and I hope to build upon our successes and see more new faces at future meetings.

New Board of Directors
Our new Executive Director is Mike McManus of Association Executive Group. He can be reached at [email protected] and by phone at (414) 908-4924 x119.

Your new Board is:


Irwin Bernstein, President-COD
CMS Services
160 N. Franklin St. Ste 301
Chicago, IL 60606
Phone: 847-295-0254
[email protected]
Tim Haag, President Elect-COD
State Collection Service
2509 S Stoughton Rd Ste 100
Madison, WI 53716
Phone: (608) 661-3000
[email protected]
Pauline Kussart, Sec/Treas-COD
The Stark Collection Agency
6425 Odana Rd. Ste 22
Madison, WI 53719
Phone: 608-274-7764, ext 1981
[email protected]
David Cherner, Director-COD
Moss & Barnett
50 South Fifth St. Ste 1200
Minneapolis, MN 55402
Phone: 612-877-5540
[email protected]
Jeff Gronholz, Director
Professional Credit Analysts
24 N. Front Street
New Ulm, MN 56073
Phone: 507-233-7300
[email protected]
Mark Neeb, Director-COD
7381 Airport View Dr. SW
Rochester, MN 55902
Phone: 507-280-7000
[email protected]
Sheila O’Leary, Director
Creditors Resource Service
1807 W. Diehl Rd.
Naperville, Il 60563
Phone: 630-983-3495
[email protected]
Joseph Leventhal, Director
Professional Collectors Corporation
755 S. Main St.
Fond Du Lac, WI 54935
Phone: 920-921-3982
[email protected]
Megan Manis, Director
Roydan Enterprises, Ltd.
602 North 9th St.
Manitowoc, WI 54220
Phone:800- 236-6906
[email protected]

During the year we created a new web site: . The site has current news stories and resources and we hope to find ways to encourage its use among our members and consumers who will find GLCCA resources rather than the sites of a consumer attorney.

ACA Business
GLCCA is now ACA International’s largest Unit. This distinction provides us the opportunity to have an impact on the Association’s direction. Keith Kettlecamp, current President of ACA, provided us with its update during the Annual Meeting. Our members raised many questions about the lack of transparency from ACA leadership and the Association’s direction, agenda and finances. Following up on that presentation your Board has submitted a request for corporate minutes and financials and has begun discussions with incoming leadership about changes to insure the Association remains a valuable tool for us, its members. CommitteesOur Association needs your participation to know your goals, accomplish its work and move its agenda forward. In addition to each state’s Legislative Committee, we are looking for help with Membership, Website development, Education, Convention and Social planning. Being active is a great way to assure we are responsive to your interests! Please let us know how you would like to participate or how we can provide value to you.

I am looking forward to a great year working with GLCCA and hope you also find ways to take advantage of our offerings and help make the Association the best it can be.

Feel free to reach out to me with any comments, questions, complaints or suggestions.

Thank you,

Irwin Bernstein
[email protected]


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