Collecting Debts in Minnesota and Working from Home Due to COVID-19? Here’s What You Need to Know.
Minnesota recently authorized consumer debt collection from home: http://mn.gov/commerce-stat/pdfs/covid-letter-to-collection-agencies.pdf.
Minnesota has also asked us to help gather data on this “collect from home” program to determine if this program might be implemented on a permanent basis. Please help by supplying your data/information regarding your agency’s actual experience utilizing this “work from home” program for Minnesota consumers.
Here is the Minnesota Department of Commerce’s request in this regard:
As you are aware, in response to multiple requests from the industry, the Department is allowing collectors to work from home on a temporary basis through April 30, 2020. We would appreciate if the agencies would notify us if they are taking advantage of this temporary work from home provision. If we ever need to consider doing something like this in the future, we expect that we will be asked, “Who took advantage of this? How many agencies? Where are they located? How many collectors did this impact? Was it a positive or negative impact? Etc.”
So, in order for us to gather the needed data, we ask that agencies answer the following questions to the best of their ability and email their answers to Jacqueline Olson at Jacqueline.firstname.lastname@example.org:
- Name of the licensee
- Which of their branches are taking advantage of this variance
- Their licensed branch address
- The number of collectors from each location working from home