Get to Know GLCCA Board Member Michael Klutho
As an attorney, Michael Klutho has a unique perspective with regard to the credit and collection industry. He sees the things that get agencies into trouble and desperately wants to help them avoid these mistakes.
His desire to educate professionals in the collection industry began over 25 years ago, as he has spent the past two and a half decades defending collection agencies. This valuable experience provided him a wealth of knowledge on risk management within the industry. “I am a certified risk management instructor for the ACA, and I consider it my duty to help agencies understand not only industry best practices, but also the things that can get them into trouble. More often than not, when I meet with a new client, they tell me ‘This is the way I have been doing it for years. I never knew it was wrong.’’’
Being involved in GLCCA is an easy way for credit and collection professionals to stay on the right side of the legal system. “When I go to the annual meeting, I meet a lot of great people. I can honestly say that these people are typically not the ones I see on the other side of a lawsuit. They take the risk management information they learn at the meeting and they put it into practice in their agencies.”
As Treasurer for GLCCA, Michael has a responsibility to ensure the association’s financials are in order. He also helps the board make decisions regarding the annual meeting. “This event is one of the biggest values for our members. The risk management information they learn is worth the price of admission in and of itself, but there are so many other great opportunities to network and learn at the event,” he adds.
In addition to his responsibilities with GLCCA and heading up the team that oversees consumer law claims at Bassford Remele, Michael is also an accomplished woodworker and fisherman. He loves spending time on both of these hobbies at the cabin he owns in Northwestern Wisconsin. “I spend close to 40 weekends a year at this property and hope to retire there someday,” he notes.
When asked if there is one thing that he would like the GLCCA membership to know about the learning opportunities through the association, Michael concludes, “You can learn on the end of a lawsuit or you can learn at the annual meeting. Why wouldn’t you take advantage of that?”