Filling Big Shoes as GLCCA President Elect

Tim Haag is no stranger to the debt collection business. It is something that runs deep in his veins as the third generation of his family to be a part of the industry. In addition to following in the family footsteps regarding his career aspirations, he also is filling the big shoes of his father and grandfather in his most recent endeavor as President Elect of the Great Lakes Credit and Collection Association.

As President Elect of the GLCCA, Tim will be serving a three-year term; one year as President Elect, one year as President and a final year as Past President. During this time, he will be working hard to ensure that the voice of the membership is heard. He will also play an integral role in keeping the members on top of industry-related issues. “It’s my job to determine ways that we can move the industry forward while working with the ACA at the national level,” Haag notes.

As President, Haag will be involved in monthly board meetings as well as representing the GLCCA at the ACA Convention Council of Delegates meeting. He is also a part of the education and conference committees, which determine the details for the annual GLCCA conference as well as the speakers and presenters who will be a part of the event.

In addition to advocating for the membership, a lot of his focus is educating the public and the local, state and federal government about the importance of the debt collection industry. “There are a few collectors who give our industry a bad name. The members of the GLCCA are the ones who are working hard to make a difference. They play by the rules and work diligently to put money back into the economy. My job is to make sure that lawmakers and the general public understand that our organization is here to ensure the industry continues to operate with integrity,” Haag states.

Tim is also the Vice President of Support Services for State Collection Services in Madison, Wisconsin. In this role, he oversees client relations, marketing, human resources, quality assurance, project management and file processing. He has been with his family-run business for nine years. State Collection Services currently employees 575 employees nationwide.

In the end, Tim wants the GLCCA membership to know that his goal is to help better the industry not just in the present day, but well into the future. “I am committed to this industry for the long haul. I want it to succeed for the benefit of everyone. My goal over the next three years is to continue positioning our members for success despite increasing regulations and compliance issues and decreasing resources. I know what this industry is about and my goal is to make it even better.”



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